FAQ.

Why is my order taking longer than expected?
I received the wrong product. What now?
My products were damaged in transit. Will this product be replaced for me?
My products are not working as expected. What now?
Are genuine's products tested on animals?
How much will shipping cost me?
Where is genuine Haircare manufactured?
Where can I buy genuine Haircare products?
Does genuine also deliver to country xyz?
Can I use/sell genuine products in my salon?
I do not know which products suit me.
How can I apply to genuine as an Influencer/Ambassador?
Can my children use genuine's products as well?
Can I use genuine products during pregnancy/breastfeeding?
Can I use genuine products with extensions?
How can I apply to be a product tester?
What payment options are available at genuine?
Can I combine discounts?
How can I create my genuine account?
How can I learn more about genuine Haircare and special promotions?

We send every single package from the beautiful island of Langeoog. Depending on weather conditions, it can take a little longer here because the traffic routes here are built a little differently than on the mainland.

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Even though we always give our best in our warehouse, it can of course also partly come to small errors.

In cases of wrong products, just write us a short mail and we take care of it and immediately! :)

Short answer: yes.

Just shoot us an email or on Instagram and a new product will make its way to you as soon as it can.

Basically, we recommend each of our customers to start our small hair type query and wait for our recommendation. Of course, it may happen here that the products do not fit your hair type. Just let us know and we will work together to find a solution.

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No. We distance ourselves from any ingredients or products that are tested on animals.

We calculate the shipping costs according to the order value (gross value of goods):

- Value of goods up to 40 € = 5,00 €

From an order value of 40.00 € we deliver free of shipping costs within Germany.

Within the EU as well as Switzerland and UK we charge a total of 7,90 € shipping costs.

All our products are manufactured at our producers in Austria and meet all German and Austrian standards.

genuine Haircare is sold exclusively online and in our small salon on Langeoog.

genuine Haircare currently delivers exclusively within Europe.

We basically welcome anyone who wants to use genuine and support where we can. However, genuine is and will be sold primarily as a pure B to C product. So we can not guarantee accommodating prices on volume orders.

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Just use our product finder and we will send you a recommendation. https://genuine-haircare.de/Produktfinder-Haartypabfrage

Just send us an email or a message on Instagram with some basic information about your profile. A glimpse into your insights and a small introduction of your channel is enough for us here.

All our genuine's are also compatible for children. However, we will also try to offer more alternatives in the future.

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All products from genuine can also be used without hesitation during pregnancy or breastfeeding.

So good as all our products are also suitable for extensions. We mark this but also in each description clearly.

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We are looking for new product testers at regular intervals. Here we usually start a shout out on Instagram. So follow us. ;)

Currently we offer the following payment options:

Credit Card
Paypal
Instant Bank Transfer
amazon Pay
iDEAL
eps Bank Transfer
Bancontact
Transfer
Google Pay

The fewest discounts can be combined. Should this be the case, however, we also mark it out so.

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Quite simply via the login/registration function.

Of course you can write us regularly, but the easiest way would be to sign up for our genuine newsletter. :)

Share genuine with your friends!

Just share your personal link with your loved ones! If they then shop with us, you will receive 500 genuine Coins!

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Celebrate your birthday with us!

Just tell us when your birthday is and we'll come at you with a whole 200 genuine coins on your birthday ;)

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Follow us on social media!

Follow us on Instagram for 50 genuine coins! Like us on Facebook and earn another 50 genuine coins! Share genuine on Facebook and earn 100 genuine coins!